Agmt 2005 New World Systems - Laserfiche WebLink

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San Leandro, California Statement of Work • New World Project Manager will kecp the Custou~cr Project Manager posted on any identified issues with any student who is not mceting the learning objectives, or not attending scheduled sessions. • Refresher training will be provided ibllowing the "go live" date as Holed in Exhibit B of the Standard Software License and Services Agreement The purpose of this training will be to provide an abbreviated "user training" that covers all functionality and user commands. • Provide year round training available through published course dates. Typically, these training classes are held in New World Systems corporate offices in Troy, Michigan. • Adjust curriculum to include policy and procedure changes required as a result of business process changes. New World Deliverables New World Systems will provide the following deliverables: • Lesson Plans, user manuals, and other training materials as required. • Class roster with each training session. • Eteport to Customer Project Manager on any issues relating to students not meeting learning objectives. • Prc trip report indicating what will be accomplished during onsite activities. • Post trip report indicating what was accomplished during onsite activities. Customer Responsibilities Customer will be responsible for: • Make available those Customer employees who will receive New World application training and ensure they participate and complete the assigned tasks. • Provide Customer personnel who are to be trained with sufficient time to complete scheduled training, to use the licensed software and to interpret the output. • Provide reasonable training facilities and the required equipment to conduct education classes of up to 10 students led by up to two instructors, unless agreed to otherwise. • Make available to Customer personnel a training facility to complete education assignments, application testing, and to conduct user practice. • Review and acknowledge pre trip reports indicating upcoming scheduled onsite activities. • Review and acknowledge post trip reports indicating what was accomplished during onsite activities. • Plan for addressing issues relating to students not meeting learning objectives and/or not attending sessions. Customer Deliverables Customer will provide the following deliverables: • Class roster of who will attend each training scssion before scssion begins. • Suitable training facility and equipment. 3.3 Implementation Setup and Assurance Objective: To evaluate and configure the Customer MSP Servers and Clients [o insure compatibility with New World MSP applications. Evaluate the Customer network environment for compatibility with New World MSP applications. Install and test MSP applications on Servers and Clients. Install and test remote connectivity for support, establish maintenance plans, instruct on installation of MSP applications. New World Responsibilities New World Systems will be responsible for: • Evahiate, configure and setup (as necessary) Primary Application Server Hardware. • Evaluate, configure and setup (as necessary) Database Server Hardware. • Evaluate, configure and whip (as necessary) Training/Test Server. • Evaluate, configure and setup (as necessary) Redundant Server Hardware.