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San Leandro, California Statcinent of Work Install and configure (as necessary} Windows 2000 Server Operating System on Server(s). • Install and configure Microsoft SQL Server 2000 on Database Server and Training/Test Server, working with Customer. • Installation of Aegis MSP Software Application on Servo(s). • Configure Remote Connectivity. Either Windows 2000 Remote Access Sover or VPN connectivity. Working with New World Team at corporate office to setup VPN, establish process and procedure, and test for on-going product support. • Evaluate, configure and setup one Client workstation while transferring knowledge to customer representative. Assist Customer with installation of remaining client workstations. • Establish and review backup procedures -software, frequency, and at least one recovery test. • Train System Administrator on implementing and managing on-going daily database backup procedures as defined. • System Administrator training on the Aegis MSP Application Server. • System Administrator training on the Aegis MSP Database Server. • System Administrator training on the Aegis MSP Client/Workstations. • System Administrator training on remote connectivity. New World Deliverables New World Systems will provide the following deliverables: • MSP applications to Customer for installation. • Documentation on Client and Server configurations: - Operating System version, service pack levels, security-related patches, and the configuration for each machine. - SQL Server configuration (including CAL settings) • Certification on New World System. Customer Responsibilities Customer will be responsible for: • Purchase, Install and Test Application Server, Database Server, Training/Test Server and Redundant Server. • Install OS on Application Server, Database Server, Training/Test Server and Redundant Server. • Ensure MSP Servers meet New World's specifications in Appendix B. • Ensure MSP Servers and Clients are ready for New World personnel to come on-site for configuration, testing and installation procedures. • Make available appropriate personnel to work on Servers and Client hardware • Install Client software. • Install and test communications of MSP servers on network. Customer Deliverables Customer will provide the following deliverables: • Notify New World when MSP servers and Clients are ready for Systems Assurance on-site activities • Obtain and verify Daily and Monthly Volmnes (Calls for Service, Incidents, Cases, etc) one time for implementation setup activities. Number of dispatch positions are also recorded. • Documentation on Client and Server configuration: - Machine Names, IP Addresses, Processors (number, type, and speed) Memory, etc. - Third-party software inventory For each machine. 3.4 GEO File Implementation Objective To implement a working geofile using existing Customer map files. New World Responsibilities