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A-2.6.3 System Maintenance, Updates and Support: For the duration of this <br />Agreement (up to five years), Consultant shall provide frill technical <br />support to City staff; routine backup and maintenance of the City's <br />database, GIS map and all related files located in ICOMMM's data <br />center; and install software version updates as they become available. <br />In the event that software upgrades include addendums ar revisions to <br />the user manual, Consultant shall provide the City ten (10} copies of <br />the addendums or revisions, and additional training if necessary. A <br />copy of the current backup file shall be submitted to City on a <br />quarterly basis, or City shall have access via a secure Internet <br />connection to download backup files from ICOMMM's data center. <br />A-2.7 Task 7 - PicAx~~~ Video Inspection System, Training and Support <br />A-2.7.1 System Installation and Trainingz Consultant shall provide and install <br />one (1) PicAx Van~M video inspection system into the City's Video <br />Inspection Vehicle and configure it to work with the City's existing <br />video inspection equipment. Included with the PicAx VanTM system <br />shall be one (1) PicAx Office Viewer~~'. The Viewer software shall be <br />installed on a City desktop PC for quality assurance review and <br />editing of video, data and images prior to uploading to the ICOM3- <br />DSS database. The specifications of the Van~M and Viewer'M system <br />are detailed in Exhibit D. <br />Consultant shall assist City in setting up two (2) data transfer methods <br />between PicAx~~' and a City desktop PC: 1) by transferring the data <br />onto CD's or DVD's (as detailed in Exhibit D) and 2), by transferring <br />the data onto a high capacity portable storage device. City will <br />purchase and install any additional equipment necessary for data <br />transfer that is not included in Exhibit D. Consultant shall assist and <br />verify that the data transfers are simple to perform and that all data is <br />transferred accurately between the Van and PC, and subsequently <br />between the PC and the ICOM3-DSS via a secure Internet connection. <br />At least one (1) half-day on-site training session will be conducted for <br />City staff on the PicAxTM system and software. In addition, <br />Consultant shall provide five (5) copies of the operating/user manual <br />for PicAx VanTM and two (2) copies of the user manuals for all other <br />supplied PicAx~~' hardware and software. <br />A-2.7.2 Su ort: For the duration of this Agreement (up to five years), <br />Consultant shall provide full technical support to City staff. Support <br />shall include maintenance and upgrades to the PicAx system, <br />responding to support requests within 1 working day (24 hours), and <br />replacement of defective/malfunctioning components or systems <br />within 2 working days (48 hours). <br />Sanitary Sewer Asset Management System 02/08/2005 <br />Account No. 593-52:299 2!L Page 18 of 32 <br />