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EXHIBIT A <br />SCOPE OF SERVICES <br />Term of Contract: July 1, 2005 -June 30, 2006 <br />Agency: ECHO Housing <br />Address: 770 A Street <br />Hayward; CA 94541 <br />Contact Person: Marjorie A. Rocha, Executive Director <br />Phone: 510-581-9380 (Ext. 17) <br />Project Name: Fair Housing Services <br />PROJECT GOALS AND OBJECTIVES <br />1. Provide fair housing services to residents of San Leandro, including complaint intake, evaluation, <br />investigation, counseling, mediation (if requested by the tenant), and referrals (when appropriate). <br />2. Conduct outreach, training and educational workshops focusing on tenants, property owners, and <br />property managers. <br />3. Conduct targeted audits to determine potential patterns of discrimination. <br />PERFORMANCE MEASURES <br />A. Process Inquiries and Complaints <br />1. Serve at least 20 clients inquiring about fair housing and related issues, and/or alleging housing <br />discrimination. <br />2. Evaluate and investigate complaints within 24 hours, when feasible. Trained investigators, following <br />established fair housing investigative methods, will perform all investigations. <br />3. Provide counseling, conciliation, and/or legal/governmental referrals, as appropriate. <br />B. Perform Audits <br />1. Perform 15 housing audits <br />2. Analyze data. <br />3. Provide training to non-compliant property owners and/or managers. <br />C. Training <br />1. One annual event (fair housing seminar). <br />2. Conduct three (3) fair housing training sessions for tenants and/or potential homebuyers. <br />3. Conduct one training session for realtors. <br />D. Education and Marketing <br />1. Conduct 12 presentations on fair housing issues. <br />14 <br />Agreement for ECHO Fair Housing Services, FY 2005-06 <br />G: ICOMMUNITYDEVELOPMLN7IHOUSING SERVICES DIVISIONICDBGIECHOIFY05-061FairHousing CounselinglFY05-D6ECH0 CDBG Subrecipien! <br />Agreement -Fair Housing Counseling.doc <br />