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9 complaints had insufficient evidence of discrimination; 1 case was dropped by the client; and, 1 case is still pending. • ECHO'S fair housing counselors conducted 13 fair housing training sessions: ^ 6 sessions for 120 landlords and property managers; ^ 4 sessions for 80 potential homebuyers; ^ 2 sessions for 10 local tenants and another at a jail to educate inmates prior to release; and, ^ 1 session for 6 realtors and property managers. • ECHO conducted 13 fair housing presentations on fair housing rights and responsibilities for special entities like the Property Management Training Institute, Eden Information & Referral Service, social service agencies, and prospective testers. They raised awareness in the community about fair housing through four public service announcements sent twice to 23 radio stations and 20 radio stations, newspaper advertisements, and distribution of 1,230 educational fliers at the San Leandro Library, non-profit agencies, and a senior fair. • ECHO conducted two random fair housing audits as a result of housing complaints. (ECHO conducts random and targeted audits to gauge the level of discrimination in the rental housing market). ^ One audit involved black and white testers and available rental units to determine the prevalence of racial discrimination. ECHO staff contacted managers involved in differential treatment. All except one was willing to participate in fair housing education. At these owners' property, a site test was conducted. The test revealed no evidence of differential treatment. ^ The other audit was conducted in response to a news article alleging age discrimination at a mobile home park. ECHO conducted a site test, but this revealed little information about the park's practices and policies. To provide education, outreach materials were sent to over 70 existing mobile home park residents. • The City also contracted with ECHO Housing for landlord/tenant counseling services through CDBG funds. Information and referral services were provided to 431 landlords and tenants. ECHO assisted with 625 landlord/tenant cases: Among these were 155 cases related to evictions, of which 14 were prevented. Staff also assisted with retaliation cases (11), landlord/tenant inquiries related to repairs (83), deposits (67), rent increases (21), and entries by a landlord (21). There were also 267 other miscellaneous inquiries (e.g., noise, neighbor disputes, parking, mold, etc.). Of the total, five families in mobile home parks were assisted. ECHO also assisted with 17 mediations and 14 eviction mediation cases. ECHO referred 16 cases to small claims court and seven cases to an attorney. Drafr Consolidated Annual Performance and Evaluation Report: FY2004-2005 City of San Leandro Page 6