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• The Rent Review Board staff received one inquiry from a tenant for rental assistance. This complaint was resolved administratively. No complaints went to the Rent Review Board for hearing. Due to rents decreasing in the past four years and tenants and landlords being more open to reconciliation, fewer complaints have been lodged. City staff responded to 39 landlord and tenant rental rate inquiries. Priority # 5. Maintain and improve the current capacity of the housing and shelter system, expanding transitional and permanent supportive housing, and providing services to homeless individuals and families, including integrated health care, employment services and other supportive services. • The City funded Building Futures with Women and Children (BFWC) and Davis Street Family Resource Center (DSFRC) with CDBG fiznds to provide supportive services to homeless families. Between the two agencies, 7,376 homeless and low-income persons received various services, including emergency housing, motel vouchers, rental assistance, case management to support housing and employment searches, daily meals and gi~oceries, life skills training, free acute medical care, and parenting and domestic violence support groups. BFWC provided shelter and support services for 240 homeless families in crisis. BFWC also provided 7,006 bed nights at its San Leandro Shelter for 242 women and children. Of these women, 156 utilized support services that included 663 sessions of case management. Eighty-six percent (86%) increased their level of self sufficiency, and 63°/n exited to long-term housing/employment. • DSFRC provided an array of services for 7,134 unduplicated people, and over 16,000 people were served when they returned for services. Sixty-eight percent (68%) were City residents and 11 % were nearby residents in the unincorporated area of Alameda County. Priority # 6. Increase and expand activities designed to prevent those currently housed from becoming homeless. • Through ECHO's Rental Assistance Program, funded through the City's General Fund, 25 families were given assistance in paying security deposits, thereby preventing homelessness. ECHO also provided information and counseling for 155 eviction-related cases and prevented 14 evictions. The City's Housing Rehabilitation, Minor Home, Accessibility Grants, and Seismic, Clean-Up and Paint Grant Programs all help very low- and low-income homeowners, mobile home owners, and tenants remain housed, particularly seniors. Of 13 grants awarded, nine, or 69%, went to seniors. Of 10 home repair loans given, six, or 60%, went Draft Consolidated Annual Performance and Evaluation Report: FY2004-2005 City of San Leandro Page 7