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Yes/ ID Re uirement Descri tion No Comment • Site address renewal cycle, start date, expiration date and an • NAIL code extensive "Keyword" search tool that includes • SIC code vehicle license plates, state contractor license • Business type number, emergency contact, phone number, • Rate type receipt number and data captured in the nine user • Total fees definable fields.. • Balance due 27 Ability to bill on alternative address Yes The secondary firm address contains mailing (secondary) additional name, mailing address, mailing city, state and zip. In addition letters and renewal notices can also be set up to bill on the owner address if desired. 28 Ability to generate cash receipts listings by The cash receipts listing as described is a day, by operator, including total detailed Yes standard form included with the system. receipts with appropriate general ledger account numbers. 4. Warranty and Maintenance Support HdL will provide ongoing software upgrades and updated data from HdL's proprietary data sets such as the telephone business listings. HdL's standard maintenance and customer support includes telephone support as needed by the City and up to eight hours of on-site support annually. Support services are available to the City during the first year warranty period (at no cost) and during any maintenance year for which the annual maintenance fees have been paid. In the United States, no charge telephone support from HdL is available as follows: For technical support between the hours of 8 am and 5 pm Pacific time, Monday through Friday, call the HdL offices toll free number and ask for business license support. For technical support outside the business hours stated above, call the HdL toll free pager and leave your name and number. Your call will be returned within one hour. Calls for service that cannot be resolved by telephone or electronic transfer will result in an on-site visit by an HdL technical staff member. 5. Support policy regarding reports HdL provides a number of reports, forms and letters with the installation of the business license system. These reports are developed using Crystal Reports and fall into one of two categories: standard or custom. HdL provides free support on standard and custom reports provided that the reports have not been modified by the client or other third party. If the client or other third party modifies a report or designs a report, free support is no longer available. HdL will provide support for client modified or client created reports on a time and material basis. Consulting Services Agreement between [September 15, 2004] City of San Leandro and HdL Software LLC Page 17 of 34