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IMPEDIMENTS ACTIONS PLANNED ACCOMPLISHMENTS <br />4. Landlords refused to Also refer to narrative under Priority #4, <br />rent to families with "Reduce Housing Discrimination" for <br />children, seniors, disabled, details about ECNO's fair housing <br />and other racial minorities. services. Below is a synopsis: <br /> a. Inquiries and Complaints filed a. Twenty-two (22) fair housing inquiries <br /> are evaluated within 24 hours received and twenty-two (22) housing <br /> from the time they are received. discrimination complaints investigated. <br /> Complaints are investigated and <br /> reported to the City in writing in <br /> quarterly reports. <br /> b. Conduct annual audit/testing b. Fifteen (l 5) fair housing audits <br /> based on a sample of one conducted to gauge the level of <br /> protected class per audit. discrimination in the rental housing <br /> market. <br /> c. Conduct outreach, training, c. Outreach and education methods used: <br /> and educational programs 1) Two (2) fair housing trainings for <br /> promoting fair housing for: fifty-four (54) landlords and property <br /> • landlords and property managers and two (2) sessions for two (2) <br /> managers potential homebuyers and/or tenants. <br /> • tenants and the general public 2) Ten (l0) general fair housing <br /> in San Leandro. presentations for ninety-two (92) persons. <br /> 3) Sixty-eight (68) public service <br /> announcements. <br /> 4) 1,893 fliers distributed in the mail, <br /> through educational and outreach <br /> programs, and to landlords, tenants, and <br /> social service providers. <br />Consolidated Annual Performance and Evaluation Report' FY 2008-2009 <br />City of San Leandro <br />Page 21 <br />