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San Leandro LINKS 2010 Shuttle Rider Survey <br /> Effects of Increased Ridership <br /> In 2008, shuttle ridership was near peak levels. To determine whether the increase in passengers <br /> was affecting the rider experience, respondents were asked how often the shuttle is too crowded <br /> to be comfortable. Since then, ridership has fallen slightly; in 2010, 55% said they had never <br /> experienced overcrowding. Table 11 shows the frequency of crowded shuttles. <br /> Table 11 — Shuttle Crowding <br /> Frequency 2008 2010 <br /> Never 49% 55% <br /> Once or twice a week 35% 26% <br /> Three to five times a week 6% 10% <br /> More than five times a week 2% 2% <br /> Not sure, ride infrequently 8% 8% <br /> Most Important Feature of the LINKS Service <br /> Half of the respondents (49 %) said the most important aspect of the LINKS shuttle is that it is <br /> free. One -fifth (20 %) say that the schedule is the most important feature, while 10% cite' <br /> reliability. Responses are comparable to previous years. Table 12 shows the most important <br /> features. <br /> Table 12 - Important Aspect of the LINKS Service <br /> Percent <br /> Free 49% <br /> Schedule /frequency 20% <br /> Reliable 10% <br /> Convenient 9% <br /> Route 8% <br /> Safe 5% <br /> Total 100% <br /> Valerie Brock Consulting 9 October 2010 <br />