8K Consent 2011 0620 - Laserfiche WebLink

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Alameda CTC Paratransit Program Application Application Period July 1, 2011 through June 30, 2012 Page 3 of 12 S. Please provide details regarding your vehicle fleet. To answer this question, complete the Table 2 Attachment (Table 2 tab) in the Excel workbook. 6. Does your program provide meal delivery? ❑ Yes ✓❑ No 6A. If faced with revenue shortfalls, how do you balance meal delivery with trip requests? (max. 255 characters) 7. Describe your driver training program. (max. 500 characters) he city believes that well trained, friendly, customer service oriented drivers are key to the success of the aratransit program. Training includes, but is not limited to, customer service, City paratransit service olicies and procedures, first aid, vehicle equipment, incident reporting, emergency procedures, sensitivity aining, use of wheelchair lifts and tie -down procedures. Drivers are required eight hours minimum ational Safety Council Defensive Driving course or equivalent. 8. Describe your policies concerning timely pick -ups or drop -offs. Include what window your program allows, if there is a standard for the percentage of pick -ups or drop -offs that must occur within the window, the policy concerning early pick -ups, and whether there is a maximum amount of lateness after which you count a provider no -show or missed trip. (max. 500 characters) uttle performance is determined by the departure and arrival time of each bus at the start /finish point. ch bus must depart no later than five (5) minutes after the scheduled depart time for each run, and arrive ck at the Shuttle finish point no later than five minutes after the scheduled arrival time for each run. quired minimum on -time performance is 97 percent of all scheduled runs. Medical transportation has a minute window and 97 percent required on -time performance. 9. Describe your policies conerning the maximum time a rider maybe on a vehicle. Indicate if there is a maximum time, and if there is a standard for the percentage of total trips that must fall within this maximum time. (max. 255 characters) To date, it has not been necessary to set a maximum ride time limit. Average ride time for medical service is currently 18 minutes. One full loop of the Shuttle is 49 minutes on the North Route and 56 minutes on the South Route.