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Alameda CTC Paratransit Program Application Application Period July 1, 2011 through June 30, 2012 Page 4 of 12 10. What are your policies for reserving trips? What are your policies for reserving individual trips (including subscriptions /standing orders or same -day trips) and for reserving group /program trips? What advance notice do you require or allow? Are there limits on availability? (max. 500 characters) dual trip reservation is 5 days in advance, no later than 24 hours. ling orders are permitted for interim service (i.e. dialysis) while individual is waiting for EBP me day trips are provided if space is available. 11. How far in advance is a rider required to cancel a trip before you count the trip as a no show? Describe these for each type of trip below. What is your policy concerning riders with repeated no -shows or late cancellations? Please describe your policy for subscriptions /standing orders, same -day trips, or group /program trips as applicable. (max. 500 characters) e recognize that emergencies arise, but riders who do not cancel their trip at least 24 hours in ivance will be considered a no show. Riders who have three no shows within a three month period ay be suspended from service. Prior to suspension riders are verbally counseled and written arnings are issued. Every effort is made to educate and assist our riders and, to date, we have not and it necessary to suspend service to any of our riders. 12. What is the maximum and average time between receiving an application and enrolling an applicant in the program? (max. 255 characters) Average Enrollment Time - 7 working days Maximum Enrollment Time - 14 working days 13. Is there a waiting list? Yes ✓❑ No 13A. If yes, what are the policies that apply to it? How many people are on it? What is the average wait? Describe your answer in the box below. (max. 500 characters)