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EXHIBIT A SCOPE OF SERVICES 1.0 NOT APPLICABLE 2.0 SERVICE OVERVIEW The information below describes the most current status of the paratransit program. Depending on the funds available, and the cost of service, these parameters may be expanded or reduced. It is the desire of the City of San Leandro to maximize the level of service that can be provided for the fixed funds available. The Flex Shuttle service includes the Shuttle Bus, Medical Trips and Interim Service. 2.0.1. Flex Shuttle Bus The Flex Shuttle service consists (2) shuttle routes (North and South) within the CITY limits at key locations such as residential facilities, shopping, transit and community centers. The scheduled time points form two "one -way loops ". Eligible walk -on passengers can access the shuttle at any shuttle stop. Deviated stops that are close to the shuttle route can be accommodated for pick -up and drop -off. Passengers can also flag the vehicle to stop at any safe location along the route. (See attached Flex Shuttle Schedule and Flex Shuttle Route Map.) The service began as a deviated -route service, allowing the shuttle to deviate off the route for scheduled pick -up and drop -offs and then retum to the scheduled time points. Although the service has since been modified to a more traditional fixed -route shuttle it is the City's desire to maintain the deviated -route service capability. CONTRACTOR will maintain this capability. Shuttle stops and route may change within the contract period to meet demand. Changes will be made in consultation with the CONTRACTOR. The CITY shall be solely responsible for the identification, design, placement and maintenance of any fixed -stop locations. Service Area: City of San Leandro (incorporated City limits) Days of Operation: Monday - Friday Hours of Operation: 9:00 am — 3:00 pm (no stop in service for lunch /breaks) Holidays: Service does not operate on approximately 10 City holidays /year Eligibility: Disabled Adults (18 +) and Seniors 60+ Reservations: None required, walk -on passengers Fare: Free Accessibility: Lift Equipped Wheelchair Accessible Number of Vehicles: (2) Buses Capacity: (Each) 22 Ambulatory, 7 Wheelchair North Route: 9 Stops, 38 Minute Loop (can change) South Route: 10 Stops, 51 Minute Loop (can change) Non - Professional Services Agreement between July 1, 2011 City of San Leandro and MV Transportation, Inc — Exhibit A Page 1 of 16