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Flex Shuttle: The Shuttle may not leave the shuttle stop prior to the scheduled depart <br /> time. <br /> Medical Service: Passengers are expected to be ready for their pick -up at the confirmed <br /> time. However, the bus will wait an additional five (5) minutes after scheduled pick -up <br /> time for all riders. <br /> 2.5.4. In- Service Vehicle Replacement <br /> The CONTRACTOR will be expected to provide an appropriate replacement vehicle within <br /> (60) minutes of a service disruption resulting from a vehicle breakdown or accident. <br /> 2.6. OVERVIEW OF RESPONSIBILITIES <br /> 2.6.1. Responsibilities of the CITY <br /> The CITY's responsibilities include, but are not limited to: <br /> • Oversight of the operating contract. <br /> • Service marketing, including the design, printing and distribution of service brochures and <br /> marketing materials. <br /> • Establishment of service goals, objectives, policies and standards. <br /> • Establishment of fare policy. <br /> • Eligibility certification. <br /> • Completing grant documentation, funding applications and Measure B Paratransit reports. <br /> • Establishing bus stop locations and negotiating approval for bus stops located on private <br /> property. <br /> • Establishment, approval and revision of schedules and scheduling parameters. <br /> 2.6.2. Responsibilities of the CONTRACTOR <br /> The CONTRACTOR's responsibilities include, but are not limited to: <br /> • Hiring, training, testing and supervision of all operating and administrative staff including bus <br /> operators, dispatch and office staff, mechanics and vehicle service staff. <br /> • Assist with the distribution and collection of survey forms and other associated materials. <br /> • Display signage on all vehicles used to provide service under this contract as specified by the <br /> CITY. <br /> • Operation of in- service vehicles according to the schedules and scheduling parameters <br /> approved by the CITY. <br /> • Supply, maintenance and fueling of all vehicles in accordance with specified CITY <br /> requirements. <br /> Non - Professional Services Agreement between July 1, 2011 <br /> City of San Leandro and MV Transportation, Inc — Exhibit A Page 6 of 16 <br />