8D Consent 2011 1003 - Laserfiche WebLink

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3.4 Standards a. Contractor shall be available to provide FRALS services 24 hours per day, 7 days per week, 52 weeks per year without interruption, for the full term of the Agreement. These services shall be provided without regard to the patient's race, color, national origin, religion, sexual orientation, age, sex, or ability to pay. b. Contractor shall work cooperatively with the County EMS Director, EMS Medical Director, and other County staff and agencies to fulfill the terms and conditions of this Agreement. 3.5 Primary Service Area Contractor, within the area designated herein as Contractor's Primary Service Area, which includes the entire area within the City of San Leandro, and as described in EXHIBIT A - DEPICTION AND DEFINITION OF CONTRACTOR'S PRIMARY SERVICE AREA. SECTION 4 - FIRST RESPONDER COOPERATION /DESIGNATION 4.1 Contractor's personnel shall cooperate fully with transporting ambulance personnel to facilitate the timely and effective transfer of patient care at the scene; according to Alameda County EMS policy. 4.2 In order to receive the maximum subsidy under the terms of this agreement, Contractor agrees that to qualify as a FRALS Unit, each unit shall be staffed 24 hours a day, 7 days a week. 4.3 Intermittent or Rotational Service Interruption a. FRALS Service which is reduced more than 12 hours in a 24 hour time period shall result in a prorata reduction of the total revenue provided for a full -time FRALS unit. b. Contractor shall send a quarterly report (EXHIBIT F - REPORT ON INTERMITTENT OR ROTATIONAL SERVICE INTERRUPTION) to the County EMS Director within 10 calendar days of the end of each quarter, showing the number of out -of- service days and locations in excess of 12 hours. SECTION 5 - PERFORMANCE STANDARDS 5.1 Response Times Contractor's response time for requests for emergency medical services shall be dispatched according to MPDS categories and shall meet the following performance standards: