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a. Contractor's Response Times shall be calculated on a monthly basis for reporting <br />purposes to determine compliance using Percentile (Fractile) Response Time <br />measurements. Response Times for departments with low call volume (less than 100 <br />calls per month) shall be calculated once the Contractor has responded to 100 calls. <br />b. Contractor's Response Time for Services in the Primary Service Area shall meet the <br />requirements in Table A. Contractor shall be assessed a penalty if Response Time <br />compliance falls below 90 %. <br />c. Contractors not using MPDS shall respond to all calls using the ECHO Response Times. <br />d. It is the goal of the County to improve response times for high acuity patients. The <br />County will monitor response time data for the first six months of the agreement, and if <br />all municipal departments are consistently meeting a shorter response time, this <br />agreement will be reopened for renegotiation of response time requirements. <br />MPDSCATEGORY: <br />Metro /Urban <br />Suburban /Rural <br />Wilderness <br />ECHO <br />08:30 min. <br />08:30 min. <br />08:30 min. <br />DELTA <br />08:30 min. <br />08:30 min. <br />08:30 min. <br />CHARLIE <br />08:30 min. <br />08:30 min. <br />08:30 min. <br />BRAVO <br />12:45 min. <br />12:45 min. <br />12:45 min. <br />ALPHA <br />12:45 min. <br />12:45 min. <br />12:45 min. <br />TABLE A - PERSONNEL AND RESPONSE TIME REQUIREMENTS <br />5.2 Response Time Measurement <br />a. Response Time shall be measured in minutes and integer (whole) seconds from the time <br />the call is received by Contractor from the Medical Dispatch Center until arrival at the <br />Incident Location by the FRALS, or until the call is cancelled by a public safety agency or <br />Medical Dispatch Center. <br />b. Contractor's FRALSs shall report on -scene time or staging location time to its dispatch <br />center immediately upon arrival at the scene /staging location. <br />5.3 Calculating Changes in Call Priority <br />a. Upgrades - If an assignment is upgraded prior to the Arrival at Incident of the FRALS <br />(e.g. from a Charlie to Delta), Contractor's compliance and fines shall be calculated based <br />on the shorter of: <br />• Time elapsed from dispatch to time of upgrade plus the higher priority Response <br />Time standard, or, <br />• The lower priority Response Time standard. <br />