8N Consent 2012 0507 - Laserfiche WebLink

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Exhibit D G10- UPA -82 Information Services personnel. This training will immediately follow tablet PCs procurement and ESS DB development. In addition, the ESS staff will continue to use all State CERS resources under the "Help" tab on the CERS website and will utilize State developed CERS training curricula developed for CUPAs. The ESS will also fully participate with other Alameda County CUPAs in developing and presenting basic CERS training sessions for business managers throughout Alameda County. This training is in the early planning stage as of this writing, so there is not yet a scheduled timeframe for it, but it is anticipated that it is going to occur on various dates and locations in the summer of 2011. The intent of this training is to guide businesses through the general operation of CERS so they can effectively develop their UPCFs online. CERS technical issues must be addressed by the CERS administrator at cers @calepa.ca.gov. Periodic CERS bulletins from the State and ESS updates will be forwarded to businesses by mail and email as necessary. Lastly, the ESS inspectors will avail themselves to business managers on an as- needed basis for CERS help /guidance, but with the understanding that their CERS issues may ultimately need to be addressed by the CERS administrator. 8. Help System The ESS will offer basic levels of assistance for CERS to business managers. Business managers may call or email any ESS staff member for assistance, but they should first contact the ESS inspector that is assigned to their business, as that ESS inspector most understands their business. The ESS will continue to compile CERS fact sheets, links, guidance documents, and will disperse all CERS training opportunities to all business managers in need of assistance. For more technical or complicated CERS issues and support, business managers and ESS staff will contact the CERS administrator by email at CERS (oo)calepa.ca.gov Page 10 of 12