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Exhibit D G 10- UPA -82 <br /> Information Services personnel. This training will immediately follow tablet PCs procurement <br /> and ESS DB development. In addition, the ESS staff will continue to use all State CERS <br /> resources under the "Help" tab on the CERS website and will utilize State developed CERS <br /> training curricula developed for CUPAs. <br /> The ESS will also fully participate with other Alameda County CUPAs in developing and <br /> presenting basic CERS training sessions for business managers throughout Alameda County. <br /> This training is in the early planning stage as of this writing, so there is not yet a scheduled <br /> timeframe for it, but it is anticipated that it is going to occur on various dates and locations in <br /> the summer of 2011. The intent of this training is to guide businesses through the general <br /> operation of CERS so they can effectively develop their UPCFs online. CERS technical issues <br /> must be addressed by the CERS administrator at cers @calepa.ca.gov. Periodic CERS <br /> bulletins from the State and ESS updates will be forwarded to businesses by mail and email as <br /> necessary. Lastly, the ESS inspectors will avail themselves to business managers on an as- <br /> needed basis for CERS help /guidance, but with the understanding that their CERS issues may <br /> ultimately need to be addressed by the CERS administrator. <br /> 8. Help System <br /> The ESS will offer basic levels of assistance for CERS to business managers. Business <br /> managers may call or email any ESS staff member for assistance, but they should first contact <br /> the ESS inspector that is assigned to their business, as that ESS inspector most understands <br /> their business. The ESS will continue to compile CERS fact sheets, links, guidance <br /> documents, and will disperse all CERS training opportunities to all business managers in need <br /> of assistance. For more technical or complicated CERS issues and support, business <br /> managers and ESS staff will contact the CERS administrator by email at <br /> CERS(a calepa.ca.gov. <br /> Page 1 of 12 <br />