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• <br /> Estimated Number of Clients: 35 /month for tenant/landlord and general referrals. <br /> 3 mediations /month <br /> 5 per year for RAP <br /> Hours of Operation: Office 9:00 a.m. - 12:00 p.m., 1:15 p.m. - 5:00 p.m., <br /> Monday through Friday. <br /> Telephone 510 - 581 -9380 <br /> Response Goal: Respond immediately or call back within two business days. <br /> 1. Subgrantee shall provide tenant/landlord information to residents of San Leandro. <br /> 2. Inquiries shall be answered by trained counselors and information given shall <br /> include the following: <br /> • Rights and responsibilities of tenants and landlords. <br /> • Explanation of housing laws and California Civil Code, where applicable. <br /> • Provision of "Answers to Tenant Questions" publication to all tenants who <br /> have questions covered by the booklet (Consumer Affairs publication <br /> number 8675345). <br /> 3. Subgrantee shall screen and refer general housing inquiries to appropriate <br /> agencies and programs, according to service needed. Referrals shall include the <br /> following: <br /> • Rental Assistance Program (ECHO). <br /> • Section 8 Assistance (Housing Authority). <br /> • Senior Housing (Department on Aging). <br /> • Below - Market Rate Units (City of San Leandro). <br /> • Repairs to Multi -unit Buildings (Rental Rehabilitation Program, City of <br /> San Leandro). <br /> • Rent Review Program (City of San Leandro). <br /> 4. Subgrantee shall screen San Leandro residents to determine eligibility for the <br /> Rental Assistance Program (RAP) and the Critical Family Needs/Housing <br /> Assistance Programs (CFN/HA). <br /> Exhibit A page 3 of 5 <br /> July 15, 2002 — Word <br /> G: \Community Development\COBG\ECHOWY2002 -03 <br />