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Page 5 of 21 Alameda CTC Paratransit Program Plan Application Application Period July 1, 2013 through June 30, 2014 DEVELOPMENT OF PROGRAM PLAN 4. How was consumer input sought in development of your program plan and selection of the services offered? Describe all activities undertaken in connection with this plan, including consumer or public meetings; meetings with other agencies; presentations to boards, commissions, or committees. If possible provide general dates for these activities. (see questions 4A and 4B that follow; max. 500 characters) Public input for the Annual Paratransit Plan was collected through the annual survey of riders and the following public meetings: February 2013 - Annual Survey of Registered Riders (34% Response – a 3% increase from the prior year) February 21, 2013 - Annual FLEX Focus Group Workshop February 27, 2013 - Annual FLEX Focus Group Workshop March 21, 2013 – The City of San Leandro Senior Commission 4A. Has this plan been reviewed by a local paratransit advisory committee? [ ] Yes [ X] No (see note below) 4B. If yes, list the committee name and date of the meeting. The San Leandro Senior Commission will be reviewing our paratransit program plan, as well as the survey results, at their next monthly meeting, which will be held on March 21, 2013. 5. Describe any surveys or analysis conducted to develop this plan and to select the range of services your program offers? (max. 300 characters) The annual paratransit survey was sent to all registered riders. This year we received a 34% response rate (a 3% increase from 2012-2013 surveys). Through the survey we gathered critical information such as: frequency of use, trip purpose, service quality and future needs. Survey respondents also provided helpful individual comments and suggestions.