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File Number: 13-353 <br />configuring the new cloud based system, writing scripts and reports, migrating data, <br />integrating the system with the City’s financial system , training and testing. This decision is <br />based on recommendations by the Cities of Concord and Alameda where systems were <br />recently migrated from Tidemark Advantage using TruePoint , and TruePoint’s experience with <br />migrations for the Counties of Sacramento, Stanislaus and San Mateo. <br />BACKGROUND <br />The Community Development Department, specifically the Building and Safety Division, has <br />been using the Tidemark Advantage permitting software since October , 1999. Since its <br />inception, third party programs have been integrated with the Tidemark Advantage software <br />program to provide 24/7 inspection requests by phone (IVR) and to upload inspection results <br />via PDA devices. This software is outdated and is no longer supported by Accela , Inc. When <br />problems arise, the services of an independent consultant are required. Modifying the <br />existing system to allow for more modern functionality such as online permitting and electronic <br />document submittal cannot be accomplished given the current software and configuration of <br />third party products. <br />Accela Automation/Civic Cloud would allow for online and mobile device inspection <br />scheduling; it has its own built-in inspection request system; it allows for inspectors to input <br />inspection results in real time from a mobile device without downloading at the end of the day; <br />it can accommodate electronic document submittal and review; and, it provides the ability to <br />pay for and issue permits online all in one inclusive package with support from one vendor. <br /> <br />Analysis <br />Migrating from Tidemark Advantage to Accela Automation /Civic Cloud would meet several of <br />the City Council’s goals , and assist in transforming San Leandro into a center of innovation <br />through greater utilization of its Internet infrastructure to allow residents, property owners, <br />contractors, architects, and engineers to conduct business with the City from home or office . <br />The new software contains modules that could be utilized to better maintain and enhance the <br />City’s infrastructure by allowing online and mobile device reporting of deteriorated and /or <br />dangerous conditions such as pot holes, broken pipes, traffic signal problems; and by <br />providing broader communication, especially by mobile devices, between the City and <br />interested users. This upgrade would also strengthen communication between City staff and <br />residents, which would enhance the quality of life and promote a sense of community and <br />civic pride. <br />Accela Automation/Civic Cloud is a Web and Cloud -based, enterprise application that helps <br />agencies create a more performance-based government. It provides a complete solution for <br />automating critical tasks and workflow associated with Building and Engineering permitting <br />such as applications, fee calculation and collections, inspections, sign offs and task lists , code <br />enforcement cases including inspections and investigations, community development and <br />planning, licensing and case management, asset and resource management, emergency <br />response, and more. <br />This upgrade would enable the City of San Leandro to offer online permit application , <br />payment, issuance of simple permits, and introduce mobile applications to residents, property <br />owners, and contractors for inspection scheduling, inspection results, and permit history. It will <br />also allow mobile device applications for both the Building and Safety Division and the <br />Engineering and Transportation Department inspectors to conduct inspections , input <br />Page 2 City of San Leandro Printed on 7/9/2013