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7 Since some LEP persons may be eligible for public services, too, City staff believes that these are the programs that will be of importance to them. Our various CBOs have bilingual staff and have translated various documents to accommodate LEP persons, and City staff will continue to work with the CBOs more closely to provide such services to LEP clients. Factor 4: The resources available and costs to the grantee/recipient. To assess the organizational resources available to the City, the LAP accounts for both human and fiscal resources for oral and written translation services:  Oral Translation: Oral translation services require less organizational resources because it is typically less time-intensive than written translation services. Interactions that require oral translation typically occur when a LEP client spontaneously visits the City or when a client schedules an appointment. These interactions are usually brief (5-10 minutes), and the client’s needs are typically met when the visit ends unless follow-up services are required. Because oral translation interactions are typically brief, the City appears to have sufficient resources to meet Spanish and Mandarin translation needs. The languages represented among these employees include Mandarin, Spanish, Taiwanese, Fukienese, Portuguese, Tagalog, and Ibo. To date, these resources appear to meet the oral translation needs of City programs. If the City cannot meet the language and social service needs of an LEP client, staff can refer clients to Eden Information and Referral Services’ (Eden I&R) 2-1-1 hotline. The 2-1-1 hotline provides free access to critical health and human services. The hotline operates 24 hours a day, 7 days a week, with multi-lingual capabilities. The City and Eden I&R currently partner together collaboratively, so we have an established working partnership that has proven to be successful. Depending upon the social service needs of a LEP client, City staff can also refer LEP clients to various CBOs with language accessibility. For instance, Building Futures with Women and Children (BFWC) has five staff who can speak Spanish, Farsi, or Tagalog. BFWC also makes every attempt to recruit interns and volunteers who offer additional language capabilities. BFWC has made considerable efforts to increase its ability to provide services in Spanish to better meet the needs of San Leandro. In addition to adding Spanish speaking staff, BFWC has also translated some of its written materials into Spanish, and its new agency web site features information translated into Spanish: http://www.bfwc.org/mision_historia.php. Although there have been sufficient resources for the City to provide oral translation services, this report anticipates this may be more difficult in the future due to the likelihood of an increased need for oral translation and more staff layoffs. By using 2-1-1 and our City’s network of CBOs, existing community resources are leveraged to avoid duplicating translation services in-house. Although HUD has no safe harbor provisions for oral translations, and professional interpreters are occasionally requested at City public hearings/meetings, these costs range from $74/hour for consecutive interpretations to $86/hour for simultaneous interpretations3, a significant constraint for subrecipients. 3 Translations LLC, 111 Embarcadero West, Oakland, CA