Reso 2013-136 - Laserfiche WebLink

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In cases where the complainant is unable or incapable of providing a written statement but wishes the City of San Leandro, MTC, or FTA to investigate alleged discrimination, a verbal complaint of discrimination may be made. The complainant will be interviewed by the appropriate official authorized to receive complaints. If necessary, the official will assist the complainant in converting the verbal complaint to writing. Translation services will be provided to all complainants, as necessary. All complaints must however, be signed by the complainant or his/her representative. Information for filing a Title VI complaint can be accessed on the City of San Leandro website at: http://www.sanleandro.org/howdoi/request/lassist.asp or by contacting Language Assist Coordinator at (510) 577-3351. Complaint Format All complaints must be in writing and signed by the complainant or his/her representative before action can be taken. Complaints shall state, as fully as possible, the facts and circumstances surrounding the alleged discrimination. The City of San Leandro will provide the complaint or his/her representative with a written acknowledgement that the City of San Leandro has received the complaint within 10 working days. The following complaint information will be tracked on the City of San Leandro’s Title VI Complaint Tracking Form: a. Date the complaint was received by the City of San Leandro b. Date an acknowledgment letter was sent to the complainant c. Entity (i.e., complainant or his/her representative) d. Protected class e. Program/Activity/Service f. Summary of the allegation g. Status of the complaint h. Was the complaint investigated? Yes or no i. Date response letter was sent to the complainant j. Additional action taken Determination of Investigation Merit The City of San Leandro will begin an investigation within 15 working days of receipt of a valid complaint. A complaint shall be regarded as meriting investigation unless: 1. It clearly appears on its initial review to be frivolous or trivial. 2. When the time allotted for making the determination of jurisdiction and investigative merit, the party complained against voluntarily concedes noncompliance and agrees to take appropriate remedial action. 3. Within the time allotted for making the determination of jurisdiction and investigative merit, the complainant withdraws the complaint; or 4. Other good cause for not investigation the complaint exists (e.g., respondent is presently under investigation by another federal agency.)