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<br />CITY OF SAN LEANDRO <br /> <br />LANGUAGE ACCESS PLAN <br />For Providing Federally Funded Activities to <br />Limited English Proficient Persons <br />Revised April 2013 <br /> <br /> <br />Table of Contents <br /> <br /> <br />Background……………………….………………………………………..……..……. 2 <br /> <br />Introduction..................................................................................................................... 3 <br /> <br />Four-Factor Analysis for the City of San Leandro......................................................... 3 <br />Factor 1: The number or proportion of LEP persons served or eligible <br />to be served or likely to be encountered by the program or grantee…….….…. 4 <br /> Factor 2: The frequency with which LEP persons come into contact <br />with the program………………………………………………………….….... 6 <br /> Factor 3: The nature and importance of the program, activity, or <br />service provided by the program……………………………………….……... 6 <br /> Factor 4: The resources available and costs to the grantee/recipient…………….. 7 <br /> <br />Language Access Measures………………………....................................................... 9 <br />1. CITY Procedures for Oral Language Services………………….…..….….. 9 <br />2. CITY Procedures for Written Language Services……………….….....…… 10 <br />3. Bilingual/Multilingual Interpreters…........................................................... 12 <br />4. Staff Training………………………………………………….…….….….. 12 <br />5. Marketing and Outreach…………………………………………..….….... 13 <br />6. Working with Subrecipients of Federal Funding…………….….…….….. 13 <br /> <br />Monitoring and Updating the Plan………………………….…………….……....….. 14 <br /> <br />Appendix A City’s translated documents <br />Appendix B "I Speak" list (Census Language Identification Flash Card)