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Minutes - San Leandro City Council Meeting - October 16, 1995 Page - 11 - PUBLIC HEARINGS (continued) B. Matter of Cable TV Performance Review and Proposed Rate Regulations. - Cable TV Annual Performance Review and Public Comments (review TCI's performance from January 1, 1995 through August 31 , 1995) . No action is required on this matter. - Proposed Cable TV Rate Regulations. Council Member Perry noted that TCI is a member of the collaborative which is funding the group by which she is employed; therefore, she would not participate in the hearing. This being the time and place for the Public Hearing on the above matter, Kathy Ornelas, Community Relations Representative, presented the staff report on the Annual Performance Review. She discussed former telephone problems and explained steps TCI has taken to resolve them, including upgrading equipment and hiring additional staff. She said performance is now at or above industry standards. She described random calls made to TCI by City staff to evaluate phone service and said it was acceptable. Council Member Polvorosa noted he has been put on hold for as long as five minutes. Stephanie Lee, Information Services Manager, discussed the basic rates. She said a consultant was hired to analyze the rates in accordance with FCC requirements and has suggested modifications to the rates and refunds to customers. She described an amendment to the Resolution Disapproving the Rates Proposed by ICI Cablevision of Hayward for the Basic Service Tier in the Form 1200 and Form 1210, Ordering a Refund to Subscribers, and Making Findings in Connection Therewith. She also requested the City Council not take action on two other resolutions, based on a recent ruling from the FCC (Resolution Disapproving the Rates Proposed by TCI Cablevision of Hayward for the Basic Service Tier in the Form 1210, Dated March 29, 1995, Ordering a Refund to Subscribers, and Making Findings in Connection Therewith and Resolution Disapproving the Rates Proposed by TCI Cablevision of Hayward for the Basic Service Tier in the Form 1205, Dated February 28, 1995, Ordering a Refund to Subscribers, and Making Findings in Connection Therewith) . She said TCI plans to appeal any action by the Council to the FCC, so any decision made by Council will be stayed until acted upon by the FCC. Lee Perron, Manager, ICI Cablevision, said the FCC requirements are confusing and are frequently changed. He said TCI will appeal to the FCC and will abide by their order and, if required to make refunds, will work with the City to expedite them. He discussed steps TCI is taking to improve its service, including providing 95% of installations in less than seven days, service calls in less than 24 hours, and two- hour windows for service or a $20-credit or free installation for late responses.