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Minutes - San Leandro City Council Meeting - July 16, 1990 Page - 7 - PUBLIC HEARINGS (continued): Mr. Adcock indicated that, to his knowledge, the cable company was not required to notify their subscribers, but the City Clerk had a list of names of persons interested in Cable TV matters and notified them. Council Member Glaze also asked if there was a time specific for the entire City to be wired for cable. Council Member Santos indicated that it was possible that people have given up complaining and stated that, in a nation-wide poll , most Americans favored competition amongst cable companies. He encouraged future Councils to ensure against long-term agreements with one cable company. Cable company District Manager Tom Lacey and Engineer Mark Harrigan listed the cable company's accomplishments for the last twelve months. Mr. Lacey noted that: the majority of the cable rebuild, which increased the number of channels from 30 to 60, had been completed; phone lines have been increased from 28 to 41 , decreasing busy signals to zero; staff has been increased from 17 to 31 persons; Saturday and evening office hours have been added, as well as technical staff, resulting in a decrease in their installation backlog to between one and two days and repair under 24 hours. Council Member Polvorosa asked why some areas of the City are still not hooked up to cable and mentioned Chumalia and Parrott Streets and all of Pelton Center. Mr. Harrigan indicated that commercial areas are not included in the Franchise Agreement. Council Member Glaze noted that a number of dwelling units wanted cable service but still were not hooked up and asked for a report as to when these units would be served. He also asked whether Washington Manor School has been provided with cable service. Council Member Perry asked about the change in the basic cable service effective July 1, whether a number of people had elected to stay with all of the channels previously offered under the old rate, and whether consideration was being given toward providing a lifeline rate. She also requested that Cable prepare a response to the results of the questionnaire sent to the Washington Square residents. In response to Council Member Perry's question, Mr. Lacey indicated that late billing-charge dates have been expanded and the policy liberalized. Council Member Perry also asked whether public-input committee meetings were being held regularly. Cable company Customer Relations Manager Michelle Pestana indicated that, because of extremely poor attendance, the meetings had been discontinued. Council Member Faria asked several questions regarding completion dates for the rebuild, duplication of channels, the addition of new channels when duplications are eliminated, pay-for-view TV, and first-run events. Mr. Lacey estimated that the rebuild would be completed within four to six