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Page 9 of 21 <br />Alameda CTC Paratransit Program Plan Application <br />Application Period July 1, 2014 through June 30, 2015 <br /> <br />13A.Describe any common or recurring complaints your program has received. <br /> <br />The most recurring complaint we hear is that the shuttle occasionally runs later than their <br />scheduled times. We have also heard complaints about the drivers who cover our regularly <br />scheduled driver’s lunch breaks. We have heard that they are not as “nice” as our regular drivers. <br /> <br /> <br />13B.Describe any changes you have made to your program as a result of customer <br />complaints and commendations. <br /> <br />We have not made any program changes based on customer complaints or commendations, but <br />we do pass along pertinent information to our service provider on a regular basis and follow up <br />with riders directly as needed/requested. <br /> <br /> <br /> <br />VEHICLE FLEET <br />14. Please provide details regarding your vehicle fleet. To answer this question, complete the <br />Table D Attachment (Table D tab) in the excel workbook. <br /> <br />CAPITAL PURCHASES <br />15. Describe planned capital expenditures, such as purchase of vehicles or durable <br />equipment, below. <br /> <br />N/A <br /> <br /> <br />FINANCES: PROGRAM COSTS AND REVENUE