Laserfiche WebLink
Page 11 of 21 <br />Alameda CTC Paratransit Program Plan Application <br />Application Period July 1, 2014 through June 30, 2015 <br /> <br /> <br />Customer Service/Outreach includes daily operational activities such as processing applications, <br />maintaining the database and statistical information, answering consumer questions, following up <br />on customer complaints, maintaining regular communication with our service provider, outreach <br />and education. These activities are all conducted by a part-time Paratransit Coordinator, who is <br />budgeted to work 780 hours per fiscal year on paratransit related activities. <br /> <br /> <br />MISCELLANEOUS <br />19. If you have any additional notes or clarifications you would like to provide about your <br />program plan, please include them here. <br /> <br />The Flex Shuttle is a very successful program. Our riders love it. It is easy to use and understand <br />and it’s very convenient. Most importantly, it’s a very affordable transportation option for our <br />riders. We want to support this program to the best of our ability. <br /> <br />In the coming year we are very excited about the opening of Kaiser’s San Leandro facility, and hope <br />that our riders make good use of our shuttle service to get there. We’re also excited about <br />expanding our taxi voucher program by partnering with the City of Hayward. <br /> <br /> <br />