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<br /> <br /> <br />2 Installation and Implementation of Dell EqualLogic 3-2-1 for vSphere | v1.8 | August 22, 2013 <br />A Dell representative will contact the Customer to schedule this Service, allowing for at least a ten <br />business day lead time prior to the start of the Service, based upon a mutually agreed to resource <br />availability. This Service will be provided during normal Dell business hours Monday through Friday <br />(8:00am to 6:00pm Customer local time) unless specified otherwise in Appendix B. Any services <br />beyond normal Dell business hours will be reflected on the Customer's invoice. No service activities <br />shall take place during local, state and/or country holidays unless other arrangements have been made <br />through the sales team and the Dell project manager. <br /> <br />Service expires 1 year after purchase. EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES <br />OTHERWISE, YOU MAY USE THIS SERVICE ONE TIME DURING THE 1 YEAR PERIOD FOLLOWING THE <br />DATE OF ORIGINAL PURCHASE ("EXPIRATION DATE"). THE ORIGINAL PURCHASE DATE IS DEFINED <br />AS THE EARLIER OF THE DATE OF THE INVOICE FOR THE SERVICE OR ORDER CONFIRMATION <br />FROM DELL. DELL'S DELIVERY OF THE SERVICE WILL BE DEEMED SATISFIED AFTER THE <br />EXPIRATION DATE EVEN IF YOU DO NOT USE THE SERVICE. <br /> <br />Service SKUs <br />See Appendix A <br />The key Service steps include <br />Project Planning: <br />1. Review the site environmental and technical readiness requirements. <br />2. Confirm readiness review and installation dates and highlight dependencies on complete <br />Customer site readiness and product ship dates to meet the planned installation schedule. <br />3. Ensure that the Customer reviews, accepts, and abides by the terms and conditions of this <br />Service. <br />4. Determine if a database resource (“DBA”) will be available during the installation portion of this <br />Service, if connecting to an existing SQL or Oracle® database for vCenter, and schedule as <br />appropriate. <br />5. Obtain completed P2V survey for planning and deployment use. <br />Solution Planning: <br />1. Discuss vCenter Server’s basic functionality and best practices. <br />2. Verify that the existing hosts meet the minimum hardware and software requirements. <br />3. Create a valid Solution Integration Document (“SID”) based on the Customer’s hardware and <br />software configuration. <br />a. Define the storage allocation: <br />i. Storage Pools and Volumes. <br />ii. Storage sizing. <br />iii. Server Assignments. <br />b. Define/confirm that the configuration meets the minimum hardware and software <br />requirements for the environment. <br />c. Define/confirm location to install and configure SAN Headquarters (“SANHQ”). <br />i. If SANHQ will be installed on a VM, define the VM configuration. <br />d. Define IP address and datastore to be used for EqualLogic Virtual Storage Manager (“VSM”). <br />4. Discuss the recommended local area network (“LAN”) configurations and security settings for <br />all iSCSI hosts with the Customer.