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EXHIBIT B <br /> ADDITIONAL SUPPORT SERVICES AND FEES <br /> 1. Inventory <br /> (a) Supports one(1)Application Server <br /> (b) 65 Mobile Clients <br /> (c) 20 CAD Clients <br /> 2. Service Fees and Travel Costs <br /> Support services for ESRI 10.2 include: <br /> (a) ESRI Component Upgrade to 10.2(See attached SOW.) <br /> (b) Implementation Plan <br /> (c) Up to three days of remote Aegis 11 upgrade assistance <br /> (d) Test and Production environments (requires downtime) <br /> The upgrade support services are typically performed remotely from New World national headquarters in <br /> Troy, Michigan but may be provided at Customer's premises. Customer agrees to reimburse New <br /> World for support trips canceled by Customer less than ten (10) days before the scheduled start date to <br /> cover New World's out of pocket costs and lost revenues. <br /> Additional support services provided by New World outside the scope of this Agreement will be <br /> provided at the Customer's daily rate in effect at that time,currently$1,320 per day. <br /> 2. Hardware Quality Assurance Service <br /> New World shall provide Hardware Systems Assurance of Customer's Aegis/MSP server(s). These <br /> services do not include hardware and/or third party product costs which shall be Customer's <br /> responsibility, if required. Whenever possible, these services will be provided remotely, resulting in <br /> savings in travel expenses and time. If on-site installation is required, Customer will be responsible for <br /> the actual travel expenses and time. <br /> a) Hardware Quality Assurance Services (Standard Environment): <br /> Hardware Systems Assurance and Software Installation: <br /> - Assist with High Level System Design/Layout <br /> - Validate Hardware Configuration and System Specifications <br /> - Validate Network Requirements,including Windows Domain <br /> - Physical Installation of New World Application Servers <br /> - Install Operating System and Apply Updates <br /> - Support SQL Server and Apply Updates <br /> - Support New World Applications Software and Apply Updates <br /> - Establish Base SQL Database Structure <br /> - Install Anti-Virus Software and Configure Exclusions <br /> - Install Automated Backup Software and Configure Backup Routines <br /> - Configure System for Electronic Customer Support(i.e.NetMeeting) <br /> - Tune System Performance Including Operating System and SQL Resources <br /> - Test High Availability/Disaster Recovery Scenarios (if applicable) <br /> - Provide Basic System Administrator Training and Knowledge Transfer <br /> - Document Installation Process and System Configuration <br /> City of San Leandro,CA Page 4 of 4 <br /> 1214-14A2D 0604 ESRI 10.2 Upgrade <br />