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EXHIBIT B PROJECT MANAGEMENT,IMPLEMENTATION AND TRAINING SUPPORT SERVICES FOR UPGRADING MSP CAD TO ENTERPRISE CAD 1. Project Management Services New World shall act as Project Manager to assist Customer's management in implementing the upgrade to Enterprise CAD software as defined in Exhibit A. This responsibility will include documenting,coordinating and managing the overall Implementation Plan with Customer's management and the Customer Liaison. Project Management Services include: a) A summary level Implementation Plan; b) A detail level Implementation Plan; c) Revised Implementation Plans(if required); d) Project status meetings • A project review(kickoff)meeting at Customer's location • Progress status meeting(s)will occur during implementation via telephone conference or at Customer's location;and • A project close-out meeting at Customer's location to conclude the project. e) If requested,New World consultation with other vendors or third parties.Customer is responsible for managing all contacts with third parties. The implementation services fees described in Exhibit AA include Project Management fees for a period up to 12 months after the Effective Date.For this specific project,these fees are being provided to Customer's at a discounted rate. 2. Implementation and Training Support Services for Pre-configured Standard Software Based on the Licensed Standard Software listed on Exhibit A, up to 30 days of New World Project Management, implementation, and training support services have been allocated for this project. Additional services requested or required shall be billed at the existing Daily Rate then in use for Customer. Avoiding or minimizing custom or modified features will aid in keeping the support costs to the amount allocated. Customer agrees to reimburse New World for support trips canceled by Customer less than ten(10)days before the scheduled start date to cover New World's out-of-pocket costs and lost revenues. The proposed implementation and training support services for pre- configured Standard Software include: a) Implementation of each package of Licensed Standard Software;and b) Customer training using a train-the-trainer approach and/or assistance in testing for each package of Licensed Standard Software. The project management, implementation and training support services provided by New World may be performed at Customer's premises and/or at New World national headquarters in Troy, Michigan (e.g., portions of project management are performed in Troy). The implementation services proposed are based on using Customer's existing ESRI map files and not requiring any additional work(to update maps)for use with the Enterprise CAD standard software. Note: The upgrade to CAD Enterprise requires services to Upgrade to Aegis 11 and ERSI 10.2 not included in this Agreement. Customer has contracted with New World for these services under the Additional Services Agreement dated 6/24/2014. San Leandro Police Dept.,CA CONFIDENTIAL Page 7 of 8 1214-15A2F 0916 Enterpise CAD Upgrade.docx