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Exhibit B/PROJECT MANAGEMENT,IMPLEMENTATION AND TRAINING SUPPORT SERVICES <br /> 3. Interface Installation Service <br /> New World shall provide interface installation services as described in this paragraph below. These services do not <br /> include hardware and/or third party product costs which shall be Customer's responsibility,if required. Whenever <br /> possible,these services will be done remotely,resulting in savings in Travel Expenses and Time. If on-site installation <br /> and training is required,Customer will be responsible for the actual Travel Expenses and Time. The services include <br /> the following interfaces. <br /> a) 911 Interface <br /> b) State/NCIC <br /> c) On-Line CAD Interface to State/NCIC <br /> 4. Fixed Installation Service <br /> New World shall provide the following services as described in this paragraph below.These services do not include <br /> hardware and/or third party product costs which shall be Customer's responsibility,if required. Whenever possible, <br /> these services will be done remotely, resulting in savings in Travel Expenses and Time. If on-site installation and <br /> training is required,Customer will be responsible for the actual Travel Expenses and Time. The services include the <br /> following: <br /> a) CAD/Mobile NCIC Parsing <br /> b) Interface Go-Live Support <br /> c) Interface Post-Live Support <br /> 6. Additional Services Available <br /> If Customer requests or requires additional work products not included above, the services listed below are not <br /> included in the Exhibit AA costs.Other New World services and costs will be required for the following: <br /> a) Additional software training; <br /> b) Additional go-live support services; <br /> c) Implementation of High Availability Environment; <br /> d) Advanced GIS Consulting Service/Data Development; <br /> e) Additional message switch configuration; <br /> f) Changing of default server names for an New World server; <br /> g) Implementation of any NG911 services <br /> h) Implementation of Custom Interfaces; <br /> i) Tailoring or re-configuration of Licensed Standard Software by New World technical staff <br /> and/or consultation with New World technical staff; <br /> j) New World consultation with other vendors or third parties; <br /> k) Modifying the Licensed Standard Software; <br /> 1) Designing and programming Licensed Custom Software; <br /> m) Maintaining modified Licensed Standard Software and/or custom software;and <br /> Customer may request these additional services in writing using New World's Request For Service(RFS)procedure <br /> (or other appropriate procedures mutually agreed upon by Customer and New World and will be provided at the <br /> standard Daily Rate currently in use for Customer). <br /> 7. Travel Costs <br /> Travel costs by New World employees are Customer's responsibilities and will be billed as incurred. <br /> San Leandro Police Dept.,CA CONFIDENTIAL Page 8 of 8 <br /> 1214-15A2F 0916 Enterpise CAD Upgrade.docx <br />