Laserfiche WebLink
Assumptions <br />This proposal assumes the following: <br /> All work will be scheduled in advance. This consulting engagement does not include on-call or <br />emergency support services. ExtraTeam provides a separate 24x7 priority support contract for <br />emergency service. <br /> Desktop level configuration changes and software deployments by ExtraTeam engineers are out <br />of scope for this engagement. This includes software client installations, GPO, and registry <br />settings. These changes must be implemented by Exibit A: City of San <br />Leandro staff with direction and assistance from the Project Team. <br />Customer Sites <br />This engagement will involve the following customer sites: City of San Leandro <br />ExtraTeam will deliver engineering services for this project onsite at City of San Leandro and via remote <br />access, such as secure VPN. <br />Customer Responsibilities <br />Exibit A: City of San Leandro or its designated partners shall perform the <br />following: <br /> Exibit A: City of San Leandro will designate a person to whom ExtraTeam <br />can address all communications and who has the authority to act on all aspects of the Services. <br />Such person shall be identified as the Customer Project Manager. <br /> Exibit A: City of San Leandro will designate a back up to the primary <br />Customer Project Manager who has the same authority when the primary Customer Project <br />Manager is not available. <br /> Exibit A: City of San Leandro will provide access to Customer facilities <br />associated with this engagement, including equipment rooms and data centers. For all onsite <br />service engagements, Exibit A: City of San Leandro will provide ExtraTeam <br />with a dedicated and suitable workspace such as a dedicated desk, cubicle, or office. <br /> Exibit A: City of San Leandro will provide ExtraTeam with remote access <br />to networks and systems associated with this project using VPN or other technologies agreed <br />upon by both parties. <br /> Exibit A: City of San Leandro will provide full administrative-level account <br />access privileges when recommended or required by vendor documentation for all devices and <br />domains directly related to the project. Any additional costs incurred by Exibit A: <br />City of San Leandro or ExtraTeam as a result of delays or inability to provide such access will be <br />the sole responsibility of the Exibit A: City of San Leandro.