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Assumptions <br /> This proposal assumes the following: <br /> • All work will be scheduled in advance.This consulting engagement does not include on-call or <br /> emergency support services. ExtraTeam provides a separate 24x7 priority support contract for <br /> emergency service. <br /> • Desktop level configuration changes and software deployments by ExtraTeam engineers are out <br /> of scope for this engagement. This includes software client installations,GPO,and registry <br /> settings.These changes must be implemented by Exibit A: City of San <br /> Leandro staff with direction and assistance from the Project Team. <br /> Customer Sites <br /> This engagement will involve the following customer sites:City of San Leandro <br /> ExtraTeam will deliver engineering services for this project onsite at City of San Leandro and via remote <br /> access,such as secure VPN. <br /> Customer Responsibilities <br /> Exibit A: City of San Leandro or its designated partners shall perform the <br /> following: <br /> • Exibit A: City of San Leandro will designate a person to whom ExtraTeam <br /> can address all communications and who has the authority to act on all aspects of the Services. <br /> Such person shall be identified as the Customer Project Manager. <br /> • Exibit A: City of San Leandro will designate a back up to the primary <br /> Customer Project Manager who has the same authority when the primary Customer Project <br /> Manager is not available. <br /> • Exibit A: City of San Leandro will provide access to Customer facilities <br /> associated with this engagement, including equipment rooms and data centers. For all onsite <br /> service engagements,Exibit A: City of San Leandro will provide ExtraTeam <br /> with a dedicated and suitable workspace such as a dedicated desk,cubicle,or office. <br /> • Exibit A: City of San Leandro will provide ExtraTeam with remote access <br /> to networks and systems associated with this project using VPN or other technologies agreed <br /> upon by both parties. <br /> • Exibit A: City of San Leandro will provide full administrative-level account <br /> access privileges when recommended or required by vendor documentation for all devices and <br /> domains directly related to the project. Any additional costs incurred by Exibit A: <br /> City of San Leandro or ExtraTeam as a result of delays or inability to provide such access will be <br /> the sole responsibility of the Exibit A: City of San Leandro. <br /> 6 <br />