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21Tech Response: <br />San Leandro’s Information Technology RFQ for Accela Development Services Page 21 of 34 <br />#TASK NAME REQUIREMENT TYPE EX.RESPONSE <br />(HRS) <br />LOW <br />(HRS) <br />HIGH <br />14.Missing permits Accela cannot find permit, unable to <br />schedule inspection <br />End User <br />Issue/ ACA <br />Yes Our understanding is that the intake form <br />(formerly called SmartChoice Group) and ASI <br />form portlet(s) on the SPEAR form needs to be <br />decluttered. This estimate has a range <br />because we do not have a feel yet for how <br />many record types need to be treated. This <br />can change significantly based on the records <br />affected <br />16 30 <br />15. Unable to access system Users need to use record <br />number/permit number and cannot <br />search by address <br />End User <br />Issue/ ACA <br />Not being able to find the permit could be <br />related to the Global Search's index not being <br />rebuilt on a frequent-enough basis (it should <br />be a batch job). In order to schedule <br />inspections online, the inspection types must <br />be associated with an inspection calendar, and <br />ACA must be given access to schedule, <br />reschedule, and/or cancel inspections. There <br />are many parameters for ACA that need to be <br />set in AA, too. ACA accounts need to be linked <br />to your licensed professionals in AA as well. <br />We can also explore the ACA general and <br />module-based settings to make sure that you <br />will be able to successfully query records by <br />permit number and property, and that <br />inspections can be scheduled. These types of <br />problems can be tough to diagnose because <br />there are often multiple problems and it can <br />act differently based on user. We will need to <br />include reviewing FID's and changes to ACA. <br />12 24 <br />303