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Services and Deliverables Project Management CONVERGEONE, INC. will designate a Project Manager(PM) responsible for overseeing the project. Once the contract is signed and accepted by CONVERGEONE, INC., this individual will act as the client's single point of contact for all planning and issues related to solution delivery.You will receive a welcome letter once the CONVERGEONE, INC. Project Manager has been assigned that includes contact information and next steps. The CONVERGEONE, INC. PM will work closely with the client to guide the implementation and work on a mutually agreed upon schedule. CONVERGEONE, INC. project management and software resources will deliver services remotely, unless on-site arrangements are agreed by CONVERGEONE, INC. and the client. Project Management responsibilities include, but are not limited to, the following: • Review the SOW with the client to ensure that roles,responsibilities and resource requirements.are clearly understood. • Conduct internal(CONVERGEONE, INC.)and joint CONVERGEONE,INC./Client meetings. • Develop project plan,including activities,milestones,roles and responsibilities. • Create contact list. • Schedule and manage required CONVERGEONE, INC.resources and partners. • Coordinate hardware ordering,staging,delivery and inventory. • Conduct regular project status meetings. 0 Identify issues,create issue/action log,and track resolution of all issues. 0 Manage escalations with CONVERGEONE, INC. and CONVERGEONE, INC.vendors/suppliers as required. * Manage Change Requests and any associated billing with the client. 0 Manage Project Closeout process,punch list and client acceptance. Programming Control system programming is based upon a modifiable CONVERGEONE, INC.template that has been designed for ease of use and considered optimized for your solution. If you have purchased a custom design engagement the review cycle will consist of 3 remote sessions from inception to design. If you are a current CONVERGEONE, INC.client,CONVERGEONE, INC.will use a copy of your existing code. If you prefer to use your code, it will be addressed via a change order for analyzation and any remediation required. Commissioning Field engineers will perform acceptance testing of systems to ensure optimal signal quality of Audio Visual equipment, properly functioning control systems and operational conferencing systems as proposed in this scope of work and based on industry best practices. It imperative client representation is on-site with the Consulting Services Agreement between City of San Leandro and 12/1812017 ConvergeOne, Inc. for Polycom Videoconferencing Equipment Exhibit A—Page 6 of 10