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Consulting Services Agreement between City of San Leandro and 12/18/2017 <br />ConvergeOne, Inc. for Cisco Firewall Upgrade Project Exhibit A – Page 9 of 11 <br />Project Assumptions <br />This SOW, and the service pricing herein, was prepared based partly on the following key <br />assumptions (“Assumptions”). Any deviations from these Assumptions that arise during the <br />project shall be managed through the Change Management procedures as defined herein. <br />Customer agrees that any changes in the Assumptions may result in an adjustment in the Service <br />Pricing. <br />General Assumptions <br />➢Delays caused by the lack of completed site preparation or the Customer’s failure to meet <br />any responsibilities specified in this SOW may be billed at ConvergeOne T&M rates and <br />may include reasonable travel and other expenses <br />➢This SOW exclusively defines the scope of the services that ConvergeOne shall provide to <br />the Customer. This SOW shall not apply to any purchase of product or maintenance, which <br />must be purchased separately, under terms outside the scope of this SOW <br />➢A new SOW will be required for any additional project services following the completion <br />of the activities under this SOW or in support of any other services requested by the <br />Customer outside the scope of this SOW <br />➢ConvergeOne may require a lead-time of up to 30 days from acceptance of a Purchase <br />Order from the Customer to begin work <br />➢The Customer shall designate a person to whom all ConvergeOne communications may be <br />addressed and who has the authority to act on all aspects of this SOW <br />➢The Customer retains overall responsibility for any business process impact and any <br />Customer-internal change management procedures and communications <br />➢The Customer will provide accurate information about the network infrastructure in its <br />current state, identifying any significant problems in the current voice and data <br />environments and ensuring pre-requisite hardware, software, network and connectivity <br />configurations are acquired and available <br />➢The Customer is responsible for all licenses and software associated to this project. Any <br />delays due to lack of proper licenses and or software may incur additional costs <br />➢The Customer is responsible for all hardware, software, and service maintenance contracts. <br />ConvergeOne may choose to not fulfill items within the scope of this SOW if maintenance <br />contracts are not valid and up to date <br />➢ConvergeOne is not responsible for cable management <br />➢ConvergeOne is not responsible for any Microsoft Active Directory, Windows, and/or <br />Exchange administration <br />➢Post-installation design modifications, systems consulting and design, and engineer design <br />and development that are not defined in this SOW are out of scope and can be provided on <br />a T&M or other paid contractual basis upon Customer’s request