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Consulting Services Agreement between City of San Leandro and 12/18/2017 <br />ConvergeOne, Inc. for Cisco Firewall Upgrade Project Exhibit A – Page 10 of 11 <br />Personnel <br />ConvergeOne follows a skills-based implementation philosophy. Based on a project’s needs, <br />individuals with specific skill sets may be engaged at various phases of this project. This allows <br />ConvergeOne to provide the Customer with a specialized team to accomplish a successful <br />implementation. The ConvergeOne Project Manager is responsible for assigning and scheduling <br />engineers as needed. <br />Project Schedule <br />Project duration and end date are dependent upon ConvergeOne and Customer availability, <br />Customer readiness, and the actual start date. ConvergeOne will use commercially reasonable <br />efforts to commence delivery of services defined in this SOW within four (4) weeks from the date <br />of the Customer’s approved purchase order and signed and submitted SOW. <br />Project work required beyond the term of the Estimated Project Duration specified in this section <br />may require a ConvergeOne Change Request Form signed by both parties in accordance with the <br />Project Change Management procedures defined herein. Any extension of the project’s duration <br />for any reason other than delays caused solely by ConvergeOne may require an increase in SOW <br />pricing. <br />Change Management <br />It may become necessary to amend this SOW for reasons including, but not limited to, the <br />following: <br />➢The Customer requires changes to the scope of work to be performed and/or specifications <br />of design or services <br />➢Non-availability or change in availability of resources which are beyond either party’s <br />control <br />➢Environmental or architectural impediments or omissions not previously identified <br />In the event either party desires to change this SOW, the following procedures will apply: <br />➢The party requesting the change (either the Customer or ConvergeOne) will deliver a <br />Change Request document to the other party. The Change Request will describe the nature <br />of the change; the reason for the change and the effect the change will have on the scope <br />of work, which may include changes to the deliverables, and the schedule. The parties <br />will evaluate the Change Request and negotiate in good faith the changes to the Services <br />and the additional charges, if any, required to implement the Change Request. If both <br />parties agree to implement the Change Request, the appropriate authorized representatives <br />of the parties will sign the Change Request, indicating the acceptance of the changes by <br />the parties.