Reso 2019-117 - Laserfiche WebLink

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6. Milestones For each milestone, Client's authorized representative shall give final, writtenapprova|dhatindividua|delkerab|esand milestones have been completed. 6.1 Milestone 1: Project Start []p 6.].]Staffing and Project Management Success of the project is dependent on both Granicus'and Client's commitment to collaborating and performing the tasks and obligations described in this SOW. Both Granicus and Client shall provide reasonable turnaround times (to be mutually agreed upon}onchdca|decisions.in[o/madonrequests'andapprova|sthata/erequiredtoensumthat project tasks and deliverables are completed ontime. 6.1./ Project Plan Client and Granicus will work together to develop a comprehensive project plan consisting, at a minimum, of the components outlined below which are broken out by responsibility and ownership. 1. Communication Plan: Client and Granicus will collaborate on and document processes to communicate project information to Client and vice versa. The plan, at minimum, should include: 1. Regularly Scheduled Status Calls: Members ofboth Client and Gmnicusproject teams should participate in regularly scheduled calls to provide status updates, discuss open issues, project risks, etc. l Written Status Updates: Both Client and Granicus Project Managers should also provide written status updates at regularly scheduled intervals (e.g., weekly) to an agreed upon distribution of stakeholders, project team members and other appropriate personnel at both Client and Granicus. 3. Escalations: In the event that the Granicus Project Manager does not respond to Client's needs, Client shall directly contact 6ranicus' Director ofProfessional Services (please email implementationPgranicus.com to contact the Director of Professional Services). 2. Resource Plan: Client and Granicus will collaborate to compile a list of all personnel from Client and Granicus that are associated with the project. The list should include each person's role in the project and contact information aswell astheir allocation tothe project. 3. Training Plan: Granicus will provide Client with the Training Plan on the Project Kickoff Call. 6.2 Milestone 2: Implementation Granicus will deliver any required and purchased hardware to Client. Granicus will install and configure solution software for Client.