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MUNICIPAL SERVICES <br />Introduction <br />Have all participants introduce themselves and share their years of job experience and <br />expectations for the training program. <br />E)h8r8 overview of the training program and then discuss the concept Of public ns|3tiDDS and the <br />11 ambassador program". <br />Review the training agenda and record training expectations. <br />The Role of the PEO <br />Participants will be asked to describe the role of the PEO and how they perceive their role as a <br />PE(] in theirCihotOvvn. The ^[D|e" is not to be COnhJSed with job duties. <br />* <br />Participants will describe their role as 2 PEC) <br />� <br />Trainer will "define" the role of the PEO and the "ambassador" program <br />; <br />The realities Ofthe job (life experiences that can beshared) ofthe PEO <br />� <br />SWOT analysis <br />� <br />Participants will actively participate in @ group discussion and provide @d8t@i|ed SVV(}T <br />analysis for the role of the PEO <br />Public Relations and the PEO (Ambassador) <br />The participants will be asked to define public relations and what role it plays iOtheir "role as 8 <br />PE{)"/AOlb8SS8dO[ <br />� <br />Group discussion on public relations and how each interaction they encounter impacts <br />the public relations efforts 0fthe city/town and/or department <br />; OiSCuSS real life experiences vvh8ne an "interaction" with a customer was positive and <br />one that was negative <br />� <br />Evaluate hOvv r8G| life 8xp8[i8OCB can be positive and D8ga1ive, if not handled properly <br />Communications is one of the most critical components of the ^nJk" of the PE(]. The number of <br />daily interactions vvhi|8 performing their ^no|8S^ leads for opportunities where situations are <br />handled properly Ornot. Those situations and/or interaction that are not handled properly can <br />lead to hostility and negative interactions. The ability for the PE{} to be able to effectively <br />Communicate while performing the duties and "role" of the job is essential not only for the public <br />+ <br />Share hOvv ChdC8| cO[nrnUniC@tiuna is to the "role" of the PE(). <br />� <br />Participate inexercises that highlights \heomrnnlOOd8fidemciemth@tanBprnneioPE{} <br />while performing their duties and "role" <br />Page 26�� <br />Parking Enforcement Service - RFP NO. 574U1 Printed )n`oompost "on""=",nho,ecnod pap= <br />