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��MuwCoPAL SsmvcssWS1 <br />� <br />Body Language <br />Tone of voice <br />Eye contact <br />The importance for each PEO tounderstand their ^0le"8spart of the overall parking program <br />comes full circle when each participant identifies the areas where they are accountable while <br />they perform their duties and responsibility. The Q]nDeoi of defining 8 ^rO|e^ is done to persuade <br />their behavior and actions to see their jobs as important aspects Of 8 parking prOg[Q[n. @ <br />city/town's image, G company's gO8| to provide outstanding customer service and ultimately for <br />the officers 1Oenjoy and find fulfillment inthe profession. <br />|nagroup setting discuss the following: <br />� <br />Have participants discuss the "realities Oftheir jobs" <br />+ <br />Identify the "realities of their jobs that they CAN cODtFO| <br />� <br />Discuss the findings of each group and challenge the participants to take on the <br />responsibility for handling the "things" they can control while performing their duties <br />and fulfilling their "role" <br />All SP+ hourly field pB[SOnme| rnUet be in COrnp@ny and/or City SUpo|ked uniforms at all time <br />vvhi|a on duty. The uniform outfits we have chosen is consistent with other municipal |OCatiODg <br />in we manage tOensure our staff iS comfortable during all four seasons. One thing to note is <br />that we try to design @ uniform that is visible and approachable for visitors to downtown. We <br />feel this helps set the proper tone with the patrons that our staff is friendly and welcoming. <br />Please see Tab 10 — Additional Information, Our Employees for uniform examples. <br />P.g. 27��� <br />