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<br /> <br />RFP No. 58205 Page 8 of 39 <br /> <br />6. Specify the nature of any post-implementation and on-going support provided by the <br />Contractor including: <br />i. On-site, post-implementation support <br />ii. Telephone support and availability <br />iii. Frequency and delivery of future upgrades and product enhancements and, if any, <br />expected mid-implementation <br />iv. Availability of user groups and their geographic areas <br />v. Problem-reporting and resolution procedures <br />vi. Applicable software and support license agreements <br /> <br />7. A description of the process to add new requirements post implementation <br /> <br />8. Detail of project costs including: <br />i. LIMS software licensing, including up-front costs and ongoing maintenance. <br />ii. All required costs for completion of the Scope of Services, including, project <br />management, consulting, travel, meals, etc. Costs should be delineated by task <br />and subtask. The City may elect not to proceed with Task 2.5. <br />iii. Provide a fixed hourly rate for support, maintenance, application modification and <br />data collection good for one year after project completion <br /> <br />9. Payment schedule based on completion of tasks in the Scope of Services <br /> <br />10. A detailed time-phased implementation plan to carry out final recommendations and <br />include timing and resources needed to implement tasks identified in the detailed scope. <br />The City anticipates beginning implementation by July 1, 2020. <br /> <br />11. References <br />List three (3) most significant engagements performed in the last five years that are <br />similar to the proposed engagement. Indicate scope of work, date, engagement principals, <br />supervisory and technical staff assigned, total hours, and the name and phone number of <br />the primary client contact. The City intends to check references as part of the proposal <br />evaluation. <br /> <br />12. Description of Firm’s Experience <br />The proposal should state the size of the firm, the size of the firm’s key staff, the location <br />of the office from which the work is to be performed and the number and nature of the <br />professional staff to be employed in this engagement on a full-time basis and the level of <br />commitment. <br /> <br />If the proposer is a joint venture or consortium, the qualification of each firm comprising <br />the joint venture should be separately identified and the Principal firm identified, if <br />applicable. <br /> <br />Identify primary supervisory and management staff assigned to engagement and provide <br />LIMS implementation experience of each person. Include organizational chart for the <br />project team and resumes of key personnel. <br />2264