Laserfiche WebLink
<br />Consulting Services Agreement between City of San Leandro and Last revised [8.27.2020] <br />Invengo Technology Corp for a Library RFID System Exhibit A – Page 5 of 9 <br />The Invengo Technology Corp Software Installers will test all software with their own ILS <br />response testing software to ensure each ILS message is translated appropriately by the software. <br />Invengo Technology Corp will also provide the following services during the installation <br />process: <br /> Pre-Install Testing Demo Self Loan Station <br />o A self-loan station will be set up in the Main Library a month before the go live <br />date. This allows the San Leandro Library to test all the different permutations in <br />an attempt to find any weaknesses of the system and business processes. It also <br />allows the SIP2 to be set up ahead of time and also to ensure any ‘unfriendly’ <br />message from the ILS can either be corrected at the ILS or on the translation <br />tables on the self-loan station. <br /> Placing a Software Support Person on standby on Go Live Date <br />o In the event of there being any last minute changes that were missed during the <br />testing period Invengo Technology Corp will place a software support team <br />member either onsite or on standby remotely (with remote access to all <br />equipment) that allows Invengo Technology Corp to make any changes as fast as <br />possible to ensure the go live is a good experience. <br /> <br />Training <br /> <br />Training on the hardware and software will be conducted before the San Leandro Library goes <br />live and after the equipment has been installed with relevant staff at the library, aimed at <br />maximizing usage of the equipment, reducing staff “touches” of items, ensuring staff and public <br />safety, and coaching staff on how to encourage patron use of the system. <br /> <br />The training will be conducted after hardware installation, on “live” equipment to give staff a real <br />understanding of the functions of each product. Training will be hands-on with staff given the <br />opportunity to use all equipment and try all different functions including: <br /> <br /> Self-Loan Station – This session covers the steps that patrons take to conduct a <br />transaction, and includes a run-through of all available transactions, error messages, <br />receipt options, payment options (if applicable) and DVD unlocking method. This session <br />also covers the administration functions of the Self Loan Station which are accessed via a <br />staff administrator’s card, and includes encoding tags, tag info viewer, machine <br />restart/shutdown, receipt paper changing and reprint receipt. A troubleshooting session is <br />included and this covers when and how to lodge a Work Ticket for support/assistance <br />from Invengo Technology Corp. <br /> Circulation Assistant – This session covers all the functions of the Circulation Assistant – <br />multiple item check in and check out, exception handling, how to synchronize the <br />application, encoding tags, checking tags, pinning or hiding the application and trouble- <br />shooting. <br /> Security Gates – An explanation of how the security gates work, emphasizing their <br />effectiveness and the fact that the Invengo Technology Corp system does not produce <br />“false alarms” in order to give confidence to staff that when the alarm sounds, it is always <br />DocuSign Envelope ID: 8FF7EC42-DB1C-4919-AAA5-730971DF2BF2