Laserfiche WebLink
<br />Consulting Services Agreement between City of San Leandro and Last revised [8.27.2020] <br />Invengo Technology Corp for a Library RFID System Exhibit A – Page 6 of 9 <br />because an item has been removed that has not first been checked out. This session <br />covers the data logger and how to view items that have alarmed the gates, along with <br />people counter functionality and a brief overview of the people counter reports. <br /> Mobile Scanning Unit – A look at all the functions of the Mobile Scanning unit including <br />how to perform an inventory, how to import and export inventory files and other lists for <br />searching, how to find items, how to create searchable lists, and the most ergonomic and <br />safe way to scan items wherever they are situated in the stacks. <br /> <br />The Invengo Technology Corp trainer will conduct staff training sessions for staff in group sizes <br />convenient to the library, ensuring that staff coverage is sufficient in other areas of the library at <br />all times. <br /> <br />Detailed, easy to follow training manuals will be provided for each product. The manuals are free <br />and are downloadable in PDF format via the Invengo Technology Corp User Group Website. <br />They contain informative and instructive diagrams, screenshots and photos, and are designed so <br />that staff can refer back to items if and when required when working with the new equipment. <br /> <br />Invengo Technology Corp will provide Technical Training specifically designated for the <br />Information Technology Division staff. Invengo Technology Corp will also provide Technical <br />Training on the Management console, intended for staff from both the Library and Information <br />Technology Division who will act as system administrations, to include the following topics: <br /> User access levels <br /> Dashboard and monitoring the status of the equipment <br /> Designing groups of equipment, branches, etc. <br /> Configuration – changing the GUI, changing the workflows (transactions steps), changing <br />advertisement screens, changing the SIP2 translations, individual product configuration, <br />data and encoding standards, etc. <br /> Reporting – how to produce reports, the different reports available, how to configure a <br />reporting timeframe. <br /> Troubleshooting, including when and how to lodge a Work Ticket for Invengo <br />Technology Corp Support. <br /> <br />A Training Survey is distributed to all participants in both training sessions at the end which is a <br />quality assurance check and will be used to identify any gaps or issues with the training described <br />above and to fill in any gaps in training for San Leandro Library staff and the City of San Leandro <br />IT staff with additional training. <br /> <br />Service & Support <br /> <br />San Leandro Public Library shall be able to request service using a toll-free number and a web- <br />based customer service portal provided by Invengo Technology Corp. Work Tickets are logged <br />and are allocated a level of urgency. Work Tickets will be acknowledged within 1 (one) hour of <br />logging. A Technical Support Officer (TSO) will either acknowledge an online ticket in the ticket <br />itself or will telephone the Library directly. If a machine is experiencing downtime, it will be <br />escalated to the top tier of urgency. <br />DocuSign Envelope ID: 8FF7EC42-DB1C-4919-AAA5-730971DF2BF2