CSA Ethosoft 09252020 - Laserfiche WebLink

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Consulting Services Agreement between City of San Leandro and Last revised June 26, 2020 Ethosoft, Inc. for Laboratory Information Man agement System Exhibit A – Page 8 of 10 D. Project Change Control Procedure The Project Change Control Plan is only invoked when a significant change is requested by the City that is outside the scope and activities listed in this Scope of Services (this is NOT a change management process). When Ethosoft and the City agree to a change in this Scope of Services, a written description of the agreed change (called a "Change Authorization") will be prepared, which both parties must sign. The Change Authorization will describe the change, the rationale for the change, and specify any change in the charges, estimated schedule, or other terms. Depending on the extent and complexity of the requested changes, Ethosoft may charge for the effort required to perform the analysis. When charges are necessary in order to analyze a change, Ethosoft will provide a written estimate and begin the analysis on written authorization. The terms of a mutually agreed upon Change Authorization will prevail over those of this Scope of Services or any previous Change Authorization. E. Escalation Procedure Ethosoft and the City will follow the escalation procedure specified below if resolution is required to address an issue arising during the performance of this Scope of Services. Resolution of an issue may necessitate the utilization of the Project Change Control Plan. Once an issue has been identified the identifying personnel will notify their respective focal point (the City Project Manager, and the Ethosoft Project Manager). Level 1 The City Project Manager and the Ethosoft Project Manager will meet to resolve the issue. Level 2 If the issue is not resolved within five (5) business days after being escalated to Level 1, the City Executive Sponsor will meet with the Ethosoft Project Executive to resolve the issue. During any issue resolution, Ethosoft agrees to continue to provide services relating to items not in dispute, to the extent practicable pending resolution of the issue. F. Description of Cloud Services X-LIMS Cloud Services include: (a) one secure X-LIMS production site; (b) one secure test site; (c) up to ten GB of space for attachments (additional space may be added at an additional charge); (d) Telephone, e-mail, and Web site support; (e) application troubleshooting; (f) notify of planned downtime; Fees. Annual fees are calculated based on the number of concurrent users plus the annual bandwidth fee. At the end of each year following year, Ethosoft will increase the fees by up to 5%. The first year of service commences on the day the Ethosoft installs the software on the production server and City staff are able to access it, as described in Exhibit A, Part A, Phase VI. DocuSign Envelope ID: 0FAAC8A1-7B66-41D1-8DBF-9ED853BC0612