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<br />Consulting Services MSA between City of San Leandro and Last revised 11/17/2021 <br />VIP for Accela Improvements Exhibit A – Page 6 of 6 <br />Example: 90% of the <br />average monthly <br />inbound call volume <br />answered within 30 <br />seconds. <br />>=90% <90% <br />2% reduced <br />from invoice if <br />two (2) <br />consecutive <br />months or more <br />below Target <br />Service Level <br /> <br /> <br /> <br /> <br />IN WITNESS WHEREOF, the parties have caused this Statement of Work No. to be subscribed as <br />of the SOW Effective Date. <br />City of San Leandro (“City”) Visionary Integration Professionals <br />(“VIP”) <br /> <br /> <br /> <br />By: <br /> <br /> <br /> <br />By: <br />Name: Frances Robustelli Name: <br />Title: City Manager Title: <br /> <br />Date: <br /> <br />Date: <br /> <br />Account: <br /> <br />Approved as to Fiscal Authority: <br /> <br /> <br />Susan Hsieh, Finance Director <br /> <br />Attest: <br /> <br /> <br />Leticia I. Miguel, City Clerk <br /> <br />Approved as to Form: <br /> <br /> <br />Richard D. Pio Roda, City Attorney <br /> <br /> <br />Tom Liao, Department Head <br /> <br /> <br />457