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Enforcement Technology - 3 - September 29, 1999 • Finance staff works 12.5 hours per week reviewing entered data for errors; processing payments from walk-in customers; processing payments received through the mail; reconciling the citation database with payments received; preparing follow-up letters for citations issued to `leased', `rented', or `change of owner'; retrieving and filing citations that are forwarded to DMV; scheduling appeals and hearings; preparing and filing all documentation relating to appeals and hearings and sending payments and supporting documentation to the County for the Temporary Building Fund. • IMS staff works two hours per week issuing delinquent notices; creating and mailing a tape of unpaid citations to DMV and processing a returned tape from DMV that is used to update the City's citation database. • Central Services works one hour per week processing both outgoing and incoming mail for parking citations. Departments will be able to redirect staff time to other functions that will benefit from additional attention and in some cases reduce departmental overtime. Enforcement Technology would perform all of the processing and collection tasks that City staff, as discussed above, currently performs. ET also has the resources and experience necessary to pursue and collect citations issued to rented or leased vehicles, vehicles that have had a change of ownership and out of state vehicles. ET is also in a better position to pursue citations returned as `No Match Found'. In addition, ET will provide services that allow the customer to inquire by phone about the status of their citation, pay their citation by using a credit card and receive service in English or Spanish. Revenue from parking citations in fiscal year 1999 was $172,000. It is expected that ET's experience in processing and collecting citations will increase revenue collections by 10-15%. It is anticipated that an additional $21,000 will be received by the General Fund. Citation Fee Schedule In examining the costs associated with this proposal it was determined that Parking Citation Fines have not been adjusted in eight years. The accumulative inflation rate during this period has been 34%. Since fines have not been increased since 1991 and since Oakland is looking at increasing its fines staff determined that it was time to reevaluate San Leandro's fines. Staff has determined that even with increases the City's fines are comparable to neighboring Cities. Exhibit A contains both current Parking Citation Fines and the new proposed fines. With the exception of Handicapped Parking violations, fine increases of $5 are proposed for all SLMC parking violations. Exhibit B shows comparative fines for Alameda, Hayward and Oakland (both current and proposed). - V17