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28SAN LEANDRO EQUITY PLANRECOMMENDED STRATEGIES/ACTIONS:>>PDF screen readers Non-English speaking radio station ads/ announcements>Dial this number for City info >Social media accessibility best practices (slide description for visually impaired) RECOMMENDATIONS//COMMUNITY ENGAGEMENT AND OUTREACH >Recommend the City increase the availability of translated and interpreted materials, resources, and services. > > > > > > Identify “must-translated” categories of City publications across the City (notices, flyers, signage, etc.) Ensure that notices and forms are available in demographically representative languages Create Language Access page on all City webpages and ensure that Translate button is easily found Establish policies to translate City communications beyond print, recognizing that there are a variety of communication methods utilized by different demographics Provide Language Access phone lines at all public-interface desks in-person interactions in the field, including pre-printed materials to invite residents to request a live phone line interpreter Create formal policy (what should be translated and in which languages, preferred vendors for translation and interpretation) and best practices (culturally responsive marketing, etc.) that are communicated to departments and regularly updated. > > > > > > City-sponsored and organized events with bilingual staff and multi-lingual signage for logistics. Advertise City-sponsored and-organized events in multiple languages Expand non-English resources like library materials and courses by leveraging consultants Train departments on translation policy and best practices guidelines Open and hire bilingual-required positions in appropriate departments Place language identification cards at every customer service and main reception desk in City Hall