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City of San Leandro - Parking Enforcement Scope of Work - LAZ Parking 3 • Establish excellent lines of communication with our contacts Our after-action-reviews allow us to review each transition, document our successes and innovate. LAZ commits significant resources to transitions to ensure that the transition team has as much support and expertise as they need to complete a successful transition. As part of the transition, we will develop Standard Operating Procedures (SOP) manuals to specifically meet the contract requirements and the scope of operations at the properties. The SOP manual will be submitted to the City for approval. We will adjust the SOP as necessary to meet the dynamic and ever evolving parking operations: • Operating procedures analysis • Implementation of approved revenue and operational enhancement programs • Separation of duties • Cash handling procedures • Risk management assessment TRANSITION TEAM Our transition team will include subject matter experts from many departments within LAZ Parking including operations, accounting, human resources and information technology. Although each team member will be responsible for one area of concentration, we believe that a dynamic leadership team is the backbone to a successful transition. Our on-site transition team will be supported by our management and accounting staff. Our experienced team has managed many sizes and types of transitions and we are confident that we will be able to facilitate a smooth transition without impacting the customer and team member experience. During any transition, it’s our goal to retain the best employees from any operation working directly with management and the LAZ Human Resources teams. Upon contract award we begin interviewing current staff and initiating the onboarding process. LAZ maintains a high retention rate in retaining current employees. THE IMPORTANCE OF AN EARLY START Our Project Manager will serve as the team leader and will be the primary contact for the City of San Leandro. We would like to have our manager start with the project at least 30-60 days prior to the implementation to meet the goals set forth earlier. This will provide us with a better understanding of the scope of work and offer a higher level of service to the City. • A refined understanding of the operation and the City’s expectations. • Insight into any pending issues. • The opportunity to review projects in progress.