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City of San Leandro - Parking Enforcement <br />Scope of Work - LAZ Parking <br />2 <br /> <br />o Neighborhood concerns are addressed on an as needed basis when the City has <br />received complaints of parking violations on corners, red curb violations, and <br />parking without a residential parking permit. <br /> <br />• Street Sweeping <br />o Parking enforcement staff are assigned to monitor based upon the posted <br />signage. <br /> <br />Included Value Enhancements <br />LAZ Parking will provide the following value enhancement services and products to the City of <br />San Leandro, CA upon contract award. These have an estimated value of over $100,000 and will <br />be provided to the City at zero cost. <br />o Business Intelligence Dashboard and Subscription ($36,000 value) <br />o Complete Operational Assessment ($20,000 value) <br />o IPMI Training Courses ($45,000 value - $15,000 per year) <br /> <br />Transition and Implementation Timeline <br />LAZ Parking will begin working on the strategic transition upon contract announcement. The <br />goal is to provide a seamless transition that reduces expenses, drives higher value, and <br />improves supplier relations. A 30-60-90-day timeline is optimal to accomplish all milestones, <br />review, and revise. <br /> <br />Execution is critical to ensure that customers do not experience negative changes to the <br />program, only positive enhancements. From the beginning, our team will work with the City to <br />strategize the transition timeline plan and implement action items. We utilize a customizable <br />transition checklist to ensure every detail is included and implemented prior to the transition <br />date. Checklists can be customized to fit the unique needs of the City. The LAZ team will meet <br />with leadership and prepare a daily and weekly transition plan. We believe in frequent <br />communication and interaction through face-to-face meetings with clients to create a smooth, <br />seamless process as well as being proactive to prepare for any unexpected challenges. <br /> <br />Our transition team members will work through a pre-transition checklist to develop action <br />plans and standard operating procedures customized to accommodate the City’s operational <br />needs. This systematic approach ensures the LAZ team is prepared to service all aspects of the <br />City’s stakeholders with professionalism and efficiency from day one. <br /> <br />SUGGESTED STRATEGIC MILESTONES INCLUDED: <br />• Transition is a non-event for patrons <br />• Create a true parking partnership with the City and key stakeholders <br />• Maintain revenue flow during transition <br />• All personnel hired and trained prior to commencement <br />• Immediate improvement of customer service