Reso 1996-116 to 120 - Laserfiche WebLink

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3. Subgrantee shall screen and refer general housing inquiries to appropriate agencies and programs, according to service needed. Referrals shall include the following: • Rental Assistance Program (ECHO). • Section 8 Assistance (Housing Authority). • Senior Housing (Department on Aging). • Below -Market Rate Units (City of San Leandro). • Repairs to Multi -unit Buildings (Rental Rehabilitation Program, City of San Leandro). 4. Subgrantee shall screen San Leandro residents to determine eligibility for the Rental Assistance Program (RAP) and the Critical Family Needs/Housing Assistance Programs (CFN/HA). When appropriate, Subgrantee shall prepare and approve applications for RAP and CFN/HA, securing documentation, references and written verifications. Subgrantee shall include the number of San Leandro households served and the status of RAP loan guarantee repayments in the quarterly reports. 5. All tenant/landlord inquires shall be answered or telephone messages returned within one business day. If tenant cannot be reached by telephone, the counselor shall mail him/her a post card or flyer with general information, within 2 business days. 6. Telephone contact staff shall be familiar with area -wide referral agencies, shelters and housing programs. 7. Subgrantee shall request and keep records of client information and action taken or referrals given. Wherever possible client information shall include names, addresses, telephone numbers, household size, ethnicity and the sex and age of the Head of Household. If client refuses to provide information, it shall be noted and counselors shall use their best judgement in completing intake information. 8. Subgrantee shall assist San Leandro Residents with short-term financial aid by offering a security deposit guarantee and in some cases a guarantee for outstanding rent due to a temporary financial setback. Exhibit A ECHO - FAIR HOUSING 1996-97 F.Y. Page 3 of 4